A. No. If two computers have the Safe Harbor software installed with the same Computer ID, every time one of the computers starts a backup, it will overwrite all of the information from the other computer.

A. You can add new users/computers to your account by using the contact form located on the 'contact us' tab. We will be able to help you purchase additional users/computers, if you currently have a single computer account or add additional users/computers if you have a multi-user account.

A. Once you have purchased or added a new computer to your account, you will download the software to that computer and follow the installation instructions contained in this User Guide. Instead of selecting a new Encryption Key, you will Load or Type in the Encryption Key that you selected for the first computer of your account (Computer ID 0000). All other aspects of the installation and configuration are the same.

A. You can add new users/computers to your account by using the contact form located on the 'contact us' tab. We will be able to help you purchase additional users/computers, if you currently have a single computer account or add additional users/computers if you have a multi-user account.

A. Yes. All of the computers of your account do need the same Encryption Key. This enables the account administrator to ensure that the data for all computers is properly secured.

A. All of the computers require the same Username. Each computer will have a different Computer ID and may have a unique Password.

A. Yes. Each computer that you are backing up has different file catalogues so that backups are specific to each computer.

A. We currently have several pricing plans, including two Small Office/Home User (SOHO) Plans and three Business Security Plans.

A. No. You can purchase an unlimited number of additional computers.

A. If you are a home user or small office and need to backup only one computer with a modest amount of data then one of our SOHO Plans is right for you. If you need to: backup a larger amount of data, backup multiple computers, or backup a Microsoft Exchange or SQL Server database, then you will want to purchase one of our Business Security Plans.

A. If you or your company has needs that do not fit into any of these plans, please contact us via email at safeharbor@digital-patient.com. We would be happy to work with you to devise a plan that will fit your backup requirements.

A. If the amount of data that you back up exceeds the amount of storage included in your plan (plus any additional storage that you have signed up for), you will receive a notification via email approximately 7 days before the end of your billing cycle. You will be able to continue to backup and use the service uninterrupted. This 7 day period gives you the opportunity to delete files that no longer need backing up or to purchase additional storage space. If you are still over the purchased amount at the time of your next billing cycle, you will be billed for additional storage space.

A. You have the ability to save an unlimited number of versions of the same file. By default, the software is set up to save 10 versions. The software includes a sophisticated wizard that allows you to manage how old versions are handled, giving you control over your backups and over your storage space.

A. Yes, you can begin a backup at any time using the OBS software.

A. The time it takes to perform a backup will depend on the number of files you are backing up, the size of those files and the upload speed of your Internet connection. Please keep in mind that for most broadband connections, upload speed is considerably slower than download speed.
Your first backup may take hours or even days as all of the files contained in your backup set will be transmitted to the OBS servers. Subsequent backups will take a substantially shorter amount of time as only files created and/or modified since the previous backup need to be transmitted.

A. The length of time it takes to backup, is dependent on the number of files being backed up, the size of those files and the upload speed of your Internet connection. Please keep in mind that for most broadband connections, upload speed is considerably slower than download speed.
Please also check to see what types of files are included in your backup sets. Make sure you are not backing up unnecessary files such as temporary Internet files. If you are backing up your Microsoft Outlook ".pst" files, keep in mind that these files can be very large and will change every time you send or receive a new email. Therefore, you may be transmitting these large files on every backup.

A. We recommend that you back up important data files such as Microsoft Word and Excel documents, financial information and key databases as well as important multimedia files such as personal pictures. If you are using Microsoft Outlook, you may also want to backup your emails, contacts and calendar by including your ".pst" file in one of your backup sets.

A. We do not recommend that you backup Microsoft Windows system files, applications, and temporary files (including temporary Internet files). The OBS software contains a feature that allows you to automatically exclude certain files from all of your backup sets.

A. Yes, you can setup multiple backup sets to run at the same time. However, if you have multiple backup sets that are set at different times, please ensure that the backups do not overlap. A second backup will NOT start if another backup is already in progress.

A. If a backup is interrupted because it was cancelled or because the Internet connection was lost, all of the files that had been backed up before the backup ended will be available to be restored. The backup will continue where it left off during your next scheduled backup or, if you manually begin a backup.

A. Yes. You can use your computer normally, including accessing the Internet while a backup is in progress. Backups should not significantly affect your system's performance.

A. No. Your computer must be on in order for a backup to occur. In addition, certain systems, especially laptop computers have varied sleep, hibernate and power save modes. Depending on the configuration of your system, OBS may or may not work properly if your computer goes into sleep, hibernate or power-save modes. Please check to make sure that automated backups occur if your computer enters such a mode. If automated backups do not occur, you may have to change the mode settings or turn the feature off.

A. Depending on the configuration of your system, OBS may or may not work properly if your computer goes into sleep, hibernate or power-save modes. Please check to make sure that automated backups occur if your computer enters such a mode. If automated backups do not occur, you may have to change the mode settings or turn the feature off.

A. Yes. You do not need to be logged into your computer for a backup to occur. You may also lock your screen.

A. Yes, the Online Backup Service.com software supports the backup of mapped drives.

A. No, there is no charge whatsoever for restoring files. You can restore as many files as you wish as often as you like.

A. Yes. The software contains a feature that will allow you to view a file without restoring it. This works by saving the file to a temporary space on your hard drive and then opening the applicable program to view it. This feature is useful, for example if you have multiple versions of the same file backed up and are not sure which version you want to restore.

A. Yes. Restoring a file does not affect its backup status. It will still be backed up and available to restore again at a later date.

A. If you have had a system failure, and the Online Backup Solutin.com software is no longer installed on your computer, you will need to download and install the software again from this website. Once the software is installed, you will be able to restore your file catalogue (the list of all of the files that have been backed up) and retrieve all of your backed up files. In order to continue to backup your files, you will have to set up your backup sets again. Please keep in mind that in order to restore your file catalogue, you MUST have a copy of your Encryption Key.

A. If you lose your username or password, email us at safeharbor@digital-patient.com and our customer support team will help you with your user information.

A. If you lose your Encryption Key and the Safe Harbor software is still installed on your computer, then you can Print your Encryption Key or Save it to a file at any time using the software.
If you have had a system failure and your OBS software is not installed, unfortunately, you will not be able to retrieve your data without your Encryption Key. This is because in order to ensure that your data is completely secure, OBS does not store a copy of your Encryption Key.

A. For security purposes, you cannot change your Encryption Key within the software. The only way to change your Encryption Key is to reinstall the software and then select a new Encryption Key. However, you will have to recreate your backup sets and backup all of your files again.

A. In order to maintain the highest level of security for your data, we cannot store a copy of your Encryption Key. Please make sure that you keep printed and electronic copies of your Encryption Key in a secure, offsite location, such as a Safe Deposit Box.

A. No. If two computers have the Safe Harbor software installed with the same Computer ID, every time one of the computers starts a backup, it will overwrite all of the information from the other computer.

A. You can add new users/computers to your account by contacting us at safeharbor@digital-patient.com. We will be able to help you purchase additional users/computers, if you currently have a single computer account or add additional users/computers if you have a multi-user account.

A. Once you have purchased or added a new computer to your account, you will download the software to that computer and follow the installation instructions contained in this User Guide. Instead of selecting a new Encryption Key, you will Load or Type in the Encryption Key that you selected for the first computer of your account (Computer ID 0000). All other aspects of the installation and configuration are the same.

A. Yes. All of the computers of your account do need the same Encryption Key. This enables the account administrator to ensure that the data for all computers is properly secured.

A. All of the computers require the same Username. Each computer will have a different Computer ID and may have a unique Password.

A. Yes. Each computer that you are backing up has different file catalogues so that backups are specific to each computer.